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Research use only. Not for human or veterinary use.

Return policy

Draft: this page will be replaced with Amidae's own terms before launch.

Last updated 23 October 2026

We don't accept returns. Our products are research reagents that are sealed and stored under controlled conditions before dispatch. Once a vial has left us we can't confirm how it has been stored or handled, so we can't take it back, restock it or sell it again.

This doesn't affect your legal rights. If something is wrong with your order, we'll put it right.

Damaged, faulty or incorrect orders

Email hello@amidae.com within 30 days of delivery if an item:

  • arrives damaged, or with a broken or missing seal
  • isn't what you ordered
  • doesn't match the certificate of analysis for its lot

Include your order number, the lot number printed on the label and photos of the item and its packaging. We'll replace the item or refund you, including the delivery charge. Please don't send anything back unless we ask you to. If we do, we'll pay the postage.

Orders that don't arrive

If your order hasn't arrived within 30 days of dispatch, contact us and we'll replace it or refund you.

Cancelling an order before dispatch

If you change your mind before we've dispatched your order, email hello@amidae.com with your order number and we'll cancel it and refund you in full.

Consumer cancellation rights

If you're buying as a consumer, UK law gives you 14 days from the day you receive your order to cancel it without giving a reason. This right only covers items that are still sealed. It ends once an item's seal has been broken.

To cancel under this right:

  • email hello@amidae.com within 14 days of delivery, with your order number and the items you're cancelling
  • send the items back within 14 days of telling us, unopened, with their seals intact and stored as shown on the label
  • pay the return postage, and use a tracked service

We'll refund the price of the items and the standard delivery charge within 14 days of receiving them, to your original payment method. We can't refund items that come back opened, damaged or not stored as labelled.

Trade and institutional accounts buying for their organisation aren't covered by this right.

For the full terms, see sections 8 and 9 of our terms of service.